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Q. What is a billing
increment?
A. Billing increments
are the blocks of time that the long distance company
uses to bill you. Typically, long distance service is
billed in 6 second or 1 minute (60-second) billing
increments. If you are being billed in 1 minute
increments, for example, and have a call that lasts for
1 minute and 3 seconds, you will be charged for 2 full
minutes. If you are being billed in 6 second increments,
you would only be charged for 1 minute and 6 seconds if
the call actually lasted 1 minute and 3 seconds.
Q. Is it better to be
billed in 6-second increments or 1 minute billing
increments?
A. In all cases, a
shorter billing interval will result in lower charges,
so it's best to be billed in 6-second increments.
Q. Does Global FiberNet
bill in 6 second increments?
A. Yes! Global
FiberNet bills in 6 second increments, with an 18 second
minimum on domestic calls, and a 30 second minimum on
international calls. Calls to Mexico are billed in 1
minute increments.
Q. Will my long distance
bill be sent along with my local carrier bill or will it
arrive separately?
A. It will arrive as a
separate bill in most cases.
Q. Can I view my long
distance bill on the Internet?
A. Yes. You can view
your account, see call detail records, etc. online. You
will receive an e-mail each month notifying you that
your online statement is ready for review, with a link
to click through and instructions on how to log into the
site.
Q. Can I pay my long
distance bill on the Internet?
A. Yes. You will
receive an e-mail each month with a link giving you
access to your online statement. Once you access your
online statement, you will have an option to pay your
bill online.
Q. How will I receive my
bill from Global FiberNet?
A. Billing is offered
in two ways:
Option 1: AutoPay Online Billing service.
You will be able to view and download your bill
online, and your bill will be automatically charged to
your credit card each month. Your credit card
information will be secure. You will not receive a paper
bill by mail but you can print your online bill if you
need to save a paper copy. You will receive an e-mail
each month notifying you that your online statement is
ready for review.
Option 2: Electronic Funds Transfer (Direct Bank
Debit)
If you do not have a credit card or do not wish to
autopay your bill via credit card, you may choose to
have your bank directly debited via an electronic
transaction.
Q. How will I get my bill
if I choose credit card billing?
A. You’ll receive an
e-mail notice informing you when the bill has been sent
to your credit card company and giving you a link that
takes you to the site where your bill can be viewed.
Q. Will my bill only
include the calls themselves, or are there going to be a
lot of other taxes and fees?
A. There are
government-regulated taxes on all phone services, which
are charged as a percentage of the phone usage (just
like sales tax that you pay at a department store for
goods you buy, or various taxes you pay at the gas
station for gasoline). These taxes will be included in
your bill.
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Fiber Optic Networks Wholesale Rates -
No Minimum
