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Q. What is a calling card?
A. A calling card is
similar to a credit card but is issued through a long
distance company to allow you to make calls from
virtually any phone, including payphones. You first dial
a toll-free number and then enter your secret PIN. After
that, you enter the phone number you wish to call. The
calls will be billed to your regular long distance
account and you do not need any cash or coins to make
calls.
Q. Does Global FiberNet
offer calling cards? What are the rates?
A. Yes, we offer
calling cards. The rate is 12.9¢ per minute for calls
made within the continental United States. Global
FiberNet does not charge any connection charge.
International rates are generally slightly more
expensive using a calling card vs. dialing direct. You
may contact customer service to get exact international
rates for your calling card. There is also an FCC
mandated surcharge of 35 cents for any calls made to
your toll free number from a payphone. This 35¢ fee is
charged to compensate payphone owners for the use of
their equipment.
Q. Is there a charge for
calling cards?
A. Calling cards are
provided free. There are no set up fees, maintenance
fees or connection charges. You pay only for the minutes
you use and any applicable FCC mandated payphone
surcharges.
Q. How is my calling card
billed?
A. Calls made with a
calling card will be itemized on your regular monthly
bill.
Q. Can I use my calling
cards to place calls from Europe or other locations
outside of the United States?
A. No. Although you
can make international calls using your calling cards
while in the U.S., you can’t use your calling card
outside of the United States to place calls (whether
those calls are directed back into the United States or
not).
Q. Can I use my calling
card to place international calls?
A. Yes. To prevent
fraud, all calling cards are initially blocked for
international calls. After you receive your card, you
may contact customer service to have your card unblocked
for international calling.
Q. How do I sign up for a
calling card?
A. To sign up for a
calling card, just click in the box that indicates you
want calling card service and indicate how many cards
you want, with the applicable names for each card
Q. Are the rates on my
calling card the same as my regular rates?
A. No. The rate is
12.9¢ per minute for calls made within the continental
United States. Global FiberNet does not charge any
connection charge. International rates are generally
slightly more expensive using a calling card vs. dialing
direct. You may contact customer service to get exact
international rates for your calling card. There is also
an FCC mandated surcharge of 35 cents for any calls made
to your toll free number from a payphone. This 35¢ fee
is charged to compensate payphone owners for the use of
their equipment.
Q. Is my calling card
subject to any per call surcharges, maintenance fees or
connection charges?
A. No. Global FiberNet
does not charge any surcharges, maintenance fees or
connection charges. You pay only for the minutes you use
and any applicable FCC mandated payphone surcharges
Q. How safe is it to use my
calling card?
A. Calling cards are
generally safe to use. To avoid fraud, a secret PIN
number is assigned to the card. You must dial your
secret PIN code before you input the phone number you
want to call. Our fraud control department may
automatically block your calling card without notifying
you if fraudulent use is suspected. If you are unable to
use your calling card because your card has been
blocked, please contact customer service to have your
card unblocked.
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