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Q. What are the charges for
toll free numbers?
A. Unlike most other
long distance companies, we do not charge a monthly fee
for your toll free number. You pay only for the usage on
your toll free service.
Q. What are the rates for
toll free calls?
A. To find this
information click on the yellow “Toll Free” folder tab
and scroll down to see the toll free rates that apply to
your toll-free service.
Q. What are the rates for
in state toll free calls?
A. To find this
information click on the yellow “Toll Free” folder tab
and scroll down to the name of your state. That rate
will apply to in state toll free calls.
Q. Do you offer toll free
service from Canada, Alaska, Hawaii and other offshore
locations?
A. Yes. We offer
inbound toll free service from the following offshore
and international locations:
Alaska
Anguilla
Antigua/Barbuda
Bahamas
Barbados
Bermuda
British
Virgin Islands
Canada
Cayman
Island
Dominica
Dominican
Republic
Grenada
Guam
Hawaii
Jamaica
Mexico
Montserrat
Nevis
Puerto
Rico
St. Kitts
St. Lucia
St.
Vincent/Grenadines
Saipan
Trinidad &
Tobago
Turks & Caicos
US Virgin Islands
In order to receive international and off-shore calls
to your toll free number, you must activate "extended
area coverage" for your toll free number. Please contact
customer service at the number listed on your welcome
e-mail and ask for “Extended Area Toll Free Coverage” to
be activated for your toll free number.
Q. What are the rates for
international and off-shore toll free calls?
A. To find out the
rates for international and off-shore calls to your toll
free number, please use the contact information at the
top of your screen to contact a representative and they
will be happy to provide you with this information.
Alternatively, you may contact Global FiberNet customer
service.
Q. What is the monthly fee
for having a toll free number?
A. None. We offer toll
free services at no extra charge – you just pay the
applicable toll-free rate for any calls that come in to
your toll free number.
Q. What is the payphone
surcharge for toll free numbers?
A. There is an FCC
mandated surcharge of 35¢ for any calls made to your
toll free number from a payphone. This 35¢ fee is
charged to compensate payphone owners for the use of
their equipment.
Q. Will my toll free number
be listed with toll free Directory Assistance?
A. Your toll free
number will not be listed with any Directory Assistance
service. If you do want your toll free number to be
listed in Toll-Free Directory Assistance, there is an
extra charge of $15.00 a month. If you want this
service, there is a special form that needs to be filled
out and you need to call customer service so we can
arrange to get this to you and get it signed, etc. This
fee is charged by the Toll-Free Directory Assistance
organization and we pass it through to you if you do
want that service. This would normally only be used for
a business use of a toll free number.
Q. Can I switch my 800 or
toll-free service to your company?
A. Yes, most
certainly! You’ll need to fill out, sign and fax in a
copy of the “Responsible Organization Change
Authorization” form, which is legally required to change
the carrier on toll free numbers. This form is available
to you on our website, when you click on the box
indicating that you want to have toll free service with
us.
Q. How about if I
don’t have 800 service but I want to establish it with
you?
A. Just click in the
box that indicates you want toll free service and
indicate you want to establish a new toll free number.
Then fill in the phone number you want the 800 number to
ring on. (It will “piggy-back” onto an existing phone
line).
Q. Can I request a specific
800 number?
A. Yes, there is a
special form for this. However, it can be a lengthy
process and there is no guarantee that you will get the
number you prefer. If you want to try and reserve a
specific toll free number, please call the number at the
top of your screen or call customer service and we will
send you the form. You can also e-mail customer service
at admin-at-fibers.net.
Q. What is a personal toll
free number?
A. A personal toll
free number (also referred to as an "800 number") is a
service where the person receiving the call pays for the
phone call, rather than the caller. While toll free
numbers have been a popular way for businesses to keep
in touch with their customers for a long time, they have
also become very popular in recent years for residential
customers. Currently, any phone number beginning with
800, 888, 877, 866 or 855 is a toll free number.
Q. Why would I need a toll
free number?
A. While you don't
necessarily need a toll free number, it can be a good
thing to have when you've got friends or family members
who need to call your home. Toll free numbers are
especially useful for college students or older family
members on fixed incomes who need to be in touch with
you. Toll free numbers are significantly cheaper than
calling cards or collect calls.
Q. How do I sign up for a
toll free number?
A. To sign up for a
toll free number through the Global FiberNet website,
simply check the “Toll Free Service” box under Step Two
of the sign up form. A new box will appear giving you
the option to transfer your existing toll free service
or get a new toll free number.
Q. Can I transfer an
existing toll free number?
A. Yes. When the toll
free service box appears (as explained in the answer
above) you will have an option to transfer an existing
toll free number. Click for the application form to
transfer an existing number. You must print out and
manually fill in the transfer form, then fax it in to
the number listed on the form. Due to Federal
regulations, we require a written signature for the toll
free number transfer. This cannot be done online.
Q. Where is the form to
switch my toll-free service?
A. You can obtain a
copy of this form here.
Q. Can I transfer an
existing toll free number and also get a new toll free
number?
A. Yes. You may choose
to get a new toll free number and also transfer over
existing number(s).
Q. Does having a toll free
number mean that I need another phone line?
A. No, you do not need
to have an extra phone line to use a toll free number.
Your toll free number will “piggy back” onto an existing
phone line. Most people have their toll free number ring
to the main line at their home or business.
Q. What does it mean when
someone says my toll free number is portable?
A. When someone says
your toll free number is portable, this means that you
can switch long distance companies and plans without
having to get a different toll free number. You can keep
your existing toll free number when you switch services.
Q. My company does not
currently have a toll-free number. Can I get a new toll
free number?
A. Yes. To sign up for
a toll free number through the Global FiberNet website,
simply check the “Toll Free Service” box under Step Two
of the sign up form. A new box will appear giving you
the option to get a new toll free number.
Q. Can my company keep its
current toll-free number after switching to a new long
distance carrier?
A. Yes, toll-free
numbers are portable. This means that your company may
change long distance companies without having to obtain
a new toll-free number.
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