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Q. How will I know if I'm
switched to Global FIberNet?
A. Global FIberNet is
one of the best provisioning companies of long distance
service in the country. You will receive an email from
Global FiberNet when you make your first call on our
network as a thank you and verification that you are on
our service. If any problems occur while your account is
being provisioned, you will be quickly contacted by a
Global FIberNet provisioning representative.
Q. How long should
provisioning take?
A. Please allow 7-10
days for the switch-over to take effect. Do not
change your long distance with your local phone company
unless specifically instructed to do so.
Q. Who do we contact for
provisioning issues?
A. After you sign up,
you will receive an e-mail listing a toll free customer
service phone number that will connect you to the
appropriate customer service center for your geographic
area of the country. You may call this number with
provisioning or customer service questions. If you
cannot find this phone number or did not get your
e-mail, you may send an e-mail to admin at fibers.net.
Q. What if I have a PIC
freeze on my phone line?
A. It is important to
note that if you have previously instituted a PIC freeze
on your phone line, Global FiberNet will not be able to
switch your long distance service. You must contact your
local phone company to deactivate the PIC freeze so you
can switch to our long distance service.
Q. What is Third Party
Verification (TPV)?
(California and South Dakota
residents only)
A. Because there have
been many instances where people have gotten their long
distance service switched without their permission (also
known as being "slammed"), some states have implemented
laws requiring verification of switching requests. If
you are a resident of California or South Dakota, when
you ask to switch your long distance service provider,
we are required to have an independent third party
verification (TPV) of this order. You will be called and
asked to confirm that you do, indeed, want your long
distance service switched.
Q. Does Global FiberNet
offer Account Codes?
A. Yes. We offer both
verified and nonverified Account Codes. Please use the
contact information at the top of this screen to get
more information.
Q. How many phone lines can
I switch?
A. The Global FiberNet
site allows you to switch a maximum of 6 phone lines. If
you have more than 6 lines to switch, please contact us
via the phone numbers or e-mail address listed at the
top of this screen. A representative will be happy to
take care of your additional lines.
Q. Can I switch cellular,
pager or other types of special lines?
A. Global FiberNet can
switch any regular telephone line that qualifies for our
discounted rates. We cannot switch mobile phones, pagers
or other types of non-regular lines.
Q. Do I have to do anything
to disconnect from my old long distance carrier?
A. In most cases, the
answer is no. The only exception is if you have
instituted a PIC freeze on your phone line with your
local phone company. In this case, you must contact your
local phone company to deactivate the PIC freeze so you
can switch to our long distance service. If you run into
any difficulty, please contact customer service at admin-at-fibers.net
or call the toll free number on the e-mail you received
after sign up.
Q. What about if I have a
contract with my existing long distance carrier that
carries a penalty for changing service?
A. We do not cover any
such penalties, so you’d have to look at your contract
and analyze the cost of the penalty against the savings
you’ll have on our service.
Q. Will anyone charge me
for changing the service?
A. Your local phone
carrier may charge you a service fee for the work of
reprogramming their computer to show us as your long
distance carrier. We will credit these fees to your
account. In order to receive this credit, please make a
copy of your local phone bill with the switching fees on
it and send it in with your payment. The amount of the
switching fee will be credited to your account. Note:
The maximum available credit is up to $6 per line for
switching long distance service only, or up to $9 per
line if you switch both long distance and your extended
local calling service (local toll calling).
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